Frequently Asked Questions

Quick answers about HeatShort, your subscription and your account.

1. What is HeatShort?

HeatShort is a short-drama streaming app offering bite-sized, immersive series across romance, revenge, fantasy, thriller and more. You can browse and preview selected content for free, and unlock the full library with a VIP subscription.

2. How do I subscribe to HeatShort?

You can subscribe inside the app on the subscription page. Choose your plan and confirm the purchase with your Apple ID / App Store account. The current plan is a weekly auto-renewing subscription at $29.9/week (price shown at checkout may vary by region or promotion).

3. What are the benefits of a HeatShort VIP subscription?

• Unlimited access to all series and episodes, including new releases the moment they drop
• No waiting or per-episode unlocking
• Personalized recommendations tailored to your taste

4. How does the auto-renewal subscription work?

Your subscription automatically renews at the end of each billing cycle unless you cancel at least 24 hours before the end of the current period. The renewal fee is charged to your iTunes / App Store account. Full details: Auto-Renewal Policy.

5. How do I cancel my subscription?

1. Open iPhone Settings → tap your name → Subscriptions
2. Select HeatShort
3. Tap Cancel Subscription

Cancel anytime — no cancellation fee. You keep full VIP access until the end of the period you already paid for. Note: deleting the app does not cancel the subscription.

6. Can I get a refund for my subscription?

Subscription fees are generally non-refundable once paid, except where required by law. Purchases made through the App Store are billed and refunded by Apple: go to Settings → [Your Name] → Media & Purchases → View Account → Purchase History, tap the order and choose "Request a Refund", or contact reportaproblem.apple.com. If Apple declines a refund and you believe there was a billing error, contact us and we'll review it.

7. What should I do if I experience issues with the app?

• Check your network, then fully close and reopen the app
• Pause and resume the episode once, or clear the app cache in Settings
• Still stuck? Email us with the series name, episode number, what you see on screen and your network type (WiFi / cellular)

Contact: support@heatshort.com — we typically reply within one business day.

8. Will I lose my progress if I uninstall the app?

No. Your watch history and unlocks are tied to your account. Reinstall the app, sign in with the same method (Apple / Google / email) and your progress will be restored. Purchases made via the App Store also restore automatically with the same Apple ID.

9. Can I share my subscription with others?

No. VIP access is personal, non-commercial and tied to your individual account — it cannot be transferred, shared or resold. See the VIP Service Agreement.

10. Are there any free features available on HeatShort?

Yes! A selection of series and episodes is free to browse and preview — you can explore the library and start watching before deciding whether to become a VIP member.